- Product Support
- Product Enhancements
Our facilities receive more than 2,000 visits annually from Gulfstream business jet aircraft. We service more Gulfstream aircraft than anyone else, and we know our aircraft better than anyone else. We also turn them around faster, reducing aircraft downtime, particularly when engineering services are required.
Pre-arrival planning plays a central role in minimizing downtime. Thirty days before an aircraft enters a Gulfstream facility, a project planner assembles the team that will work on the aircraft and orders required parts and materials. Two weeks prior to arrival, and again 72 hours in advance, the planner calls the customer to review the work scope. Upon arrival, parts and people are on hand, so we're ready to begin promptly.
We follow the same approach with modification programs, such as our gross weight upgrade for the Gulfstream IV® (ASC 190), involving alterations to wing, tail and landing gear.
Throughout the maintenance and modification process, a Service Team Manager (STM) acts as a single point of contact, keeping customers well informed of their aircraft's status and coordinating all service activity. The STM, as well as the technical lead and Service Center Coordinator (SCC) assigned to the aircraft, has wide authority to address customer concerns and make decisions.
To reduce maintenance time and cost, we work continuously to extend service intervals. Nine-month and 12 month inspection intervals recently have been superseded by 18-month and 24-month intervals. Through the introduction of the MSG-3 service programs, maintenance costs have been reduced by as much as 30 percent.
As much as we love to see our customers return to us for service, we take great pride in making maintenance visits as infrequent as possible.
Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft.